Port Fairy Light House no.3

Thank you for shopping with Love Your Space. All of our pieces are printed and produced in Australia and are created to order specifically for each customer. This allows us to maintain a high level of quality and care with every order we send out.

Because your artwork is made to order, preparation times will vary depending on the product type and size selected.

Preparation Times

For unframed prints, please allow approximately 5-7 business days for printing and dispatch.

For framed prints, canvas pieces and wallpaper, please allow approximately 8 days for printing, framing, quality checking, and packaging prior to dispatch. Larger items may require additional time.

During sale periods, public holidays, or busy seasonal times, production times may be slightly longer.

Shipping Times

Delivery timeframes vary based on your location within Australia and the courier network. Once your order leaves our production facility, you’ll receive tracking details to follow its progress.

For New Zealand orders, unframed prints and wallpapers typically take 10–15 days, while framed prints and canvas pieces arrive within 5–10 days.

Delivery Fees

Within Australia: Shipping is FREE. 

New Zealand Orders: We offer a flat rate shipping fee of $35 AUD for all orders. 

Making Changes to Your Order

As we begin processing orders quickly, we recommend contacting us immediately if you need to make any changes. Please email hello@loveyourspace.com.au and we will do our best to assist.

However, if your order has already entered production, changes or cancellations may not be possible.

Deliveries to PO Boxes & Parcel Lockers

We can send unframed prints and wallpaper to PO Boxes and parcel lockers.

For framed artworks, delivery must be to a residential or business address where someone is available to sign for the delivery during business hours, Monday to Friday.

If you are unsure about the best delivery address to use, please contact our team and we will help you choose the best option.

Tracking Information

Once your order has been shipped, you will receive an email with your tracking number and courier details.

If your order contains multiple items, they may be sent in separate parcels. 

Change of Mind
As each piece is custom made to order, we’re unable to offer cancellations or refunds for change of mind once your order has been placed.

If you’re unsure about anything before ordering, feel free to reach out — we’re always happy to help you choose the perfect artwork for your space.

If Your Item Arrives Damaged or Faulty
We fully comply with Australian Consumer Law. You’re entitled to a replacement or refund if your item:

• Arrives damaged during transit
• Has a manufacturing fault or defect
• Is significantly different from what was shown or described

How to Report an Issue
If something isn’t right, please email us at hello@loveyourspace.com.au within 24 hours of delivery so we can sort it quickly.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item
• Photos of the packaging (including the outer box, carton, or tube)

Please keep all original packaging, as this is required for claims.

Once approved, we’ll provide a prepaid return label. Please don’t send anything back before approval, as unapproved returns may be sent back to you at your cost.

Our Product Guarantee
We take pride in our quality — every piece is carefully inspected before it leaves us.

All products come with a 2-year guarantee covering manufacturing faults from the date of purchase.

This doesn’t cover damage caused by misuse, incorrect handling, or not following care instructions.

Gift Cards
Gift cards do not expire and are non-refundable once purchased.

Looking After Your Artwork
To keep your artwork looking its best:

• Avoid direct sunlight to prevent fading
• Keep away from moisture or damp areas
• For acrylic or plexiglass, clean with a soft dry cloth or a slightly damp cloth (no chemicals)