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Frequently Asked Questions
When will I receive my order?
You can check estimated delivery times on our shipping page, just click here.
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Do you use glass in your frames?
No, we do not use glass in our frames. Glass is heavy, fragile, and can be dangerous to both ship and hang, particularly in larger frame sizes.
Instead, we use premium gallery-grade acrylic (Perspex), which offers the same clear, high-quality appearance as glass while being significantly lighter and more durable. It is shatter-resistant, safer for homes and businesses, easier to hang, and helps protect your artwork during transit.
Many professional galleries and framers now prefer high-grade acrylic because it provides excellent clarity without the weight and risks associated with traditional glass.
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If I order prints and frames, will they arrive together?
Yes, everything is shipped together. Click here for our shipping information.
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Can I use 3M Command strips on the back of your framed prints?
Yes, you can use 3M Command picture hanging strips. For the best and most secure hold, we recommend removing a small section of the moisture-resistant sealing tape so the strips adhere directly to the wooden frame.
Applying strips to the sealing tape itself isn’t advised, as it’s not designed for load-bearing adhesion and may lift over time.
This is the method most of our customers use and it generally provides a stronger, more reliable result. However, please note that using Command strips is at your own risk. We do not cover damage, falls, or incidents caused by adhesive hanging methods under warranty.
Our preferred method is to hang frames using hooks for maximum stability.
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What’s the best way to contact you?
For anything urgent, email us at hello@loveyourspace.com.au.
We don’t recommend social media for support, replies can be slower there.
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Do you have a physical store?
No, we’re online only.
All of our art is printed and framed in Melbourne.
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Can I cancel my order?
You can cancel anytime before you receive your order processing email.
Once your order is in production, we’re unable to cancel it.
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How much is shipping & do you ship overseas?
At the moment, we ship within Australia and New Zealand only.
You can view all shipping details here.
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Can I ship to a PO Box?
Yes, but only for unframed prints and wallpaper.
Framed orders need a physical address.
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Tell me more about your wallpaper
You can read all about our peel + stick wallpaper here.
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I didn’t receive my order confirmation
First, check your junk/spam folder.
If it’s not there, you might have entered the wrong email address, just contact us and we’ll fix it.
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Where can I buy my own frames?
Our customers love places like IKEA, Spotlight, Freedom, Adairs, Officeworks, and even the Reject Shop.
Just make sure you order the correct print size so it fits properly.
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Can you customise a print to fit my frame?
Yes, most unframed prints can be resized, including square formats.
Contact us before ordering and we’ll sort it out with you.
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Do your prints have a white border?
You can choose to add one.
It won’t change the overall size of your print, the size you select will be the size you receive.
If your frame already has a mat, we recommend no adding the border.
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Can I return my print if I ordered the wrong size?
You can view our returns policy here.
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Can you help me choose prints?
Absolutely, we love to help customers find their perfect artwork.
Upload a photo of your space here and we’ll send you styling suggestions for free.
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Will my print look exactly like the website?
Yes, what you see is what you’ll get.
Just keep in mind that colours can vary slightly depending on your screen settings.
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Do you offer framing?
We do! Our frames are premium timber, available in natural, black, or white finishes, and come ready to hang.
- A4, A3 & A2: Ready to hang with wire
- A1 and larger: Extra support with brackets, nails and hooks included
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Do you offer canvas prints?
Yes, you can view our framed canvas options here.
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What payment methods do you accept?
We accept PayPal, Visa, Mastercard, AfterPay, Zip Pay and Apple Pay.
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